vibegrove Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At vibegrove, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the craftsmanship of our kitchenware, and we want you to shop with complete confidence. Should your order fall short of your expectations, our team is committed to resolving the matter through a straightforward, transparent, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us physically. However, if any perishable item arrives damaged, spoiled, expired, or otherwise compromised during transit, you qualify for an immediate full refund or a free replacement (a clear photo confirming the issue is required within 48 hours of delivery).

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Final sale items (clearly identified as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper customer storage, mishandling, or failure to follow the product's care instructions;
• Return requests submitted beyond the 30-day window without prior written approval from vibegrove.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (We provide a prepaid shipping label)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or choose a $7.95 prepaid label, with the fee deducted from your refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. For damaged or spoiled items, please attach clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Mark your RMA number clearly on the outside of the shipping box (avoid writing directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages returned without a valid, pre-approved RMA number may face significant processing delays or be declined upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a vibegrove error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: vibegrove
• Customer Support Email: [email protected]
• Customer Support Phone: 18019355006
• Physical Business & Return Address: 181 N 550 E, NORTH SALT LAKE, UT 84054, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST